Our Team of Mortgage Brokers
Whether you’re buying your first home, forever home, self-employed loan, or looking to refinance , the experienced mortgage brokers team at North Brisbane Home Loans can help you achieve your financial dreams.
North Brisbane Home Loans has helped its clients secure more than $550 million in approved loans, and was shortlisted as a finalist for Best Community Engagement and Best Customer Service in the 2016 Better Business Awards , Australia’s leading Mortgage Broker industry awards. And more recently in 2017 and 2018 finalists for Customer Service, Best Marketing and Best Loan Administrator as well as a finalist in 2019 for Marketing in our State based Connective Excellence Awards.
We have also for the past 3 years been awarded TOP 3 Brokers in Brisbane. Pat Cranshaw was awarded as one of the Top 20 Mortgage Brokers in Australia in 2023 by Rate my Agent. These recognitions are proof of our unwavering commitment to providing exceptional service to our incredible clients.
We look forward to working with you.
“My purpose is to help people succeed. This is what drives me.”
Patrick has been a Certified Mortgage Professional for more than 21 years and founded North Brisbane Home Loans in 2002.
Patrick got his start with ANZ Bank in New Zealand, and progressed his career with them over 16 years, ending up in a Business Banking role here in Virginia. Moving to Brisbane in 2000, Patrick went on to lead the QLD market of a home loan agency, before assisting in the setup of the REMAX Real Estate Finance division and practicing as a broker.
Recognising a need in the market for a local, trustworthy and community-oriented brokerage service in Brisbane, Patrick took the plunge and established North Brisbane Home Loans. Patrick has fostered strong relationships with a huge range of financial lenders, and specialises in educating and helping clients get a better deal. As well as introducing them to valued partners to help them in other areas.
Patrick’s proudest achievement in life is undeniably his five beautiful children, however he is also very proud of the contribution North Brisbane Home Loans has made to the mortgage broking industry and the local community as a whole.
“I consider each customer as a family member who deserves nothing but the best service.”
Di holds a Certificate IV in Accounting and Mortgage Broking.
With more than 35 years of experience in the finance and service industries, Di has held a variety of client service and management roles within Westpac, ANZ, Wizard Home Loans, Pickles Auctions and DCS Group.
Di is passionate about her family and nurturing everyone within it to their full potential.
She loves educating and sharing her life experiences and making sure everyone she meets is treated fairly and equitable. She is committed to excellent customer service and anything that centers around providing that to clients which means often going the extra mile as required.
“I believe that communication is the key to a happy customer and keeping the customer informed and happy is a big focus for me”
With ten years of administration, customer service and logistics experience, Helana has held many customer service based roles. She holds a Certificate 3 in Business Administration.
In my spare time, I enjoy a nice dinner with friends or a day at the beach with my family. Having 3 young kids certainly keeps me on my toes!
“My passion is supporting the team to enable them to provide a customer service level that exceeds our client’s expectations.”
Over 30 years in administration and office management roles. My experience was across Educational Institutions, FMCG and Debt Management and Insolvency. Process and procedural control and the efficiency this brings to the organization are the priority for me.
In my spare time I like to spend time with my family, going to the gym and when possible overseas travel. I also enjoy living in Brisbane and the lifestyle it offers.
“I am a big believer in doing what you say you’re going to. And to that end I love delivering on outcomes that help people get what they want.”
With ten years in Banking and Finance, Jake has worked in both Home and Asset lending and has a real passion for this Industry. With experience in both client service and in credit at Heritage Bank, CBA and Macquarie, Jake brings great knowledge to NBHL.
Jake holds Certificate IV in Finance and Mortgage Broking and is clever with IT and tech support if we ask nicely lol.
In his spare time, Jake loves spending time with friends and family, going to the beach and whenever time permits playing the odd computer game.